{"id":3230,"date":"2026-04-27T12:29:30","date_gmt":"2026-04-27T10:29:30","guid":{"rendered":"https:\/\/ddit.berlin\/?page_id=3230"},"modified":"2026-05-05T15:24:58","modified_gmt":"2026-05-05T13:24:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/ddit.berlin\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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FAQ - H\u00e4ufig gestellte Fragen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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What does an IT systems integrator actually do? <\/p><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\tAn IT systems integrator offers companies complete, single-source IT solutions: hardware, networks, servers, cloud services, support, security, and IT infrastructure planning.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What are the benefits of working with an IT service provider? <\/p><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\tCompanies save time, costs, and mitigate risk. A professional provider handles the long-term maintenance, security, availability, and further development of the entire IT infrastructure.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What services does typical IT service include? <\/p><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\tThese include, among others: helpdesk support, troubleshooting, monitoring, backups, updates, maintenance, user management, as well as on-site or remote support.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What do \"Managed Services\" mean? <\/p><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\tBei Managed Services \u00fcbernimmt der Dienstleister die volle Verantwortung f\u00fcr definierte IT-Bereiche (z. B. Server, Arbeitspl\u00e4tze, Security), meist zu festen monatlichen Pauschalen.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Wie l\u00e4uft ein Softwareentwicklungsprojekt ab? <\/p><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\tTypisch sind: Analyse \u2192 Konzept \u2192 Design \u2192 Entwicklung \u2192 Test \u2192 Einf\u00fchrung \u2192 laufende Pflege. Viele Anbieter arbeiten agil (Scrum, Kanban), um flexibel auf \u00c4nderungen zu reagieren.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Entwickeln IT-Dienstleister individuelle Software oder nur Standardl\u00f6sungen? <\/p><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\tBeides. Viele Systemh\u00e4user bieten ma\u00dfgeschneiderte Softwarel\u00f6sungen, individuelle Schnittstellen, Automatisierungen sowie Anpassungen an bestehende Systeme.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What role does IT security play for an IT service provider? <\/p><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\tA centralized solution. Reputable providers handle firewalls, endpoint security, patch management, backup strategies, access controls, training, and protection against cyberattacks.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Was sind die h\u00e4ufigsten Sicherheitsprobleme in Unternehmen? <\/p><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\tVeraltete Systeme, schwache Passw\u00f6rter, fehlende Backups, mangelnde Updates, unsichere Netzwerke und menschliche Fehler (z. B. Phishing).\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Wie schnell reagiert ein IT-Dienstleister im St\u00f6rfall? <\/p><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\tDas h\u00e4ngt vom Servicevertrag (SLA) ab. Viele Systemh\u00e4user bieten Reaktionszeiten von 30 Minuten bis wenigen Stunden \u2013 je nach Dringlichkeit und gebuchtem Servicepaket.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Can an IT service provider also provide cloud solutions? <\/p><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\tYes. Most providers offer Microsoft 365, Azure, private cloud hosting, virtual servers, cloud backup, and hybrid models - including setup, monitoring, and support.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t
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Direktkontakt<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Jetzt unverbindlich beraten lassen<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tContact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t
\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

FAQ – H\u00e4ufig gestellte Fragen Was macht ein IT-Systemhaus eigentlich? Ein IT-Systemhaus bietet Unternehmen komplette IT-L\u00f6sungen aus einer Hand: Hardware, Netzwerke, Server, Cloud-Dienste, Support, Sicherheit und Planung von IT-Infrastrukturen. Welche Vorteile hat es, mit einem IT-Dienstleister zusammenzuarbeiten? Unternehmen sparen Zeit, Kosten und Risiko. Ein professioneller Anbieter k\u00fcmmert sich langfristig um Wartung, Sicherheit, Verf\u00fcgbarkeit und Weiterentwicklung […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3230","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ddit.berlin\/en\/wp-json\/wp\/v2\/pages\/3230","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ddit.berlin\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ddit.berlin\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ddit.berlin\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ddit.berlin\/en\/wp-json\/wp\/v2\/comments?post=3230"}],"version-history":[{"count":16,"href":"https:\/\/ddit.berlin\/en\/wp-json\/wp\/v2\/pages\/3230\/revisions"}],"predecessor-version":[{"id":3835,"href":"https:\/\/ddit.berlin\/en\/wp-json\/wp\/v2\/pages\/3230\/revisions\/3835"}],"wp:attachment":[{"href":"https:\/\/ddit.berlin\/en\/wp-json\/wp\/v2\/media?parent=3230"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}